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FAQ

Payment & Online Security

What payment methods do you accept?

We offer a wide range of payment options including all major credit cards and many banking systems including PayPal, VISA, MasterCard, American Express. The exact payment methods available is tailored to your billing country. Bancontact/Mister Cash is available for customers in Belgium. At your request, it is also possible to pay by wire transfer, please e-mail us for this option.

Can I pay in my own currency?

We offer the option to order in three different currencies: United States Dollar (USD), Euro (EUR) and British Pound (GBP). USD is standard.

Once you've selected the destination for your gift, you can select your preferred currency at the left of any page that displays multiple gifts, under "Change Currency". If you already have a gift selected and want to change currency, just back up one screen and you will see the option there.

How can I be sure my order and payment are secure?

We take security of your billing information very seriously. We are routinely checked and verified by 3rd party security organizations such as Network Solutions and McAfee. We use a leading online payment service provider, Ogone, a PCI approved European payment gateway to process all credit card payments, ensuring that credit card data is never stored in our databases. Our ordering system employs state-of-the-art data encryption to ensure that your personal information will never be viewed by any unauthorized individuals.

Do you store credit card numbers?

To ensure your safety, GiftsForEurope does NOT store credit card numbers in our databases. Please check our Privacy and Security Policy to learn more.

Why is my credit card being refused? I know I have sufficient funds!

For safety reasons, some credit card companies block overseas transactions. In case this happens, we recommend contacting your credit card issuer. You can then order again, or call us to complete the payment by phone. Please be sure to reference our incorporated company name, Frucon², when talking to your credit card company (and note that payment originates in Belgium).

How do I get an invoice of my order?

When entering your billing information, check the box next to the question to receive an invoice by e-mail. Companies located in the European Union can enter a VAT number. Once your order is shipped, we will email an automated invoice.

You can also access your invoices with ease in your Account Center.