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We are here to help you

Phone: +32 (0)51 69 95 05
To call from the US: 1-888-261-2064
Fax: +32 (0)51 69 68 37
Office Hours for our Online Gift Store:
Belgium: Monday-Friday: 8AM - 6PM (GMT+1)
USA: Monday- Friday: 10AM - 5PM (GMT-6, Central Time)

Contact us

In our efforts to always provide you with the best service when shopping online, we take your questions and comments seriously. Feel free to contact us - we will promptly respond to your inquiry!

1. Question about an order I have placed.
1.1. How can I reset or retrieve my account password?

If you have forgotten your old password or need a new one, you can request that here.

1.2. How can I track the delivery status of my order?

You can access all information about your order at your account center. You will see the order's status and have access to delivery tracking information.

1.3. How can I confirm that my payment was processed correctly?

You will receive an email confirming your payment once it is completed (when paying by credit card or PayPal). You can also verify the payment status at your account center.

1.4. I need to correct or check an order that I just placed.

You can review all order details and take action at your account center. Changes you can make at the account center:

- Change the gift message (only if the gift has not been packed or shipped)

- Edit your contact name, address and phone number

If the system does not allow you to make any of these changes, please call or email the customer service team for further assistance.

1.5. My question is not listed above.

Please call us during business hours at the number(s) below, or email us your questions including as much detail as possible.



We received your request, we will contact you soon.

Phone: +32 (0)51 69 95 05
To call from the US: 1-888-261-2064
Fax: +32 (0)51 69 68 37
Office Hours for our Online Gift Store:
Belgium: Monday-Friday: 8AM - 6PM (GMT+1)
USA: Monday- Friday: 10AM - 5PM (GMT-6, Central Time)

2. I am interested in placing an order but have some questions first.
2.1. I am a first time visitor and want to know more about GiftsForEurope.

We have a page for first time visitors here. If you still have questions, please feel free to email or call us for more information.

2.2. How can I send the same gift to several people at one or more addresses?

Click here to read our step by step instructions.

2.3. How can I send different gifts to one or several people at one or more addresses?

Click here to read our step by step instructions.

2.4. My question is not listed above.

Please send us your questions being as specific as you can. You can also call us during business hours at the numbers below.



We received your request, we will contact you soon.

Phone: +32 (0)51 69 95 05
To call from the US: 1-888-261-2064
Fax: +32 (0)51 69 68 37
Office Hours for our Online Gift Store:
Belgium: Monday-Friday: 8AM - 6PM (GMT+1)
USA: Monday- Friday: 10AM - 5PM (GMT-6, Central Time)

3. Question about a large / corporate order.
3.1. I am considering making a large order and I have some product and process questions.

Please call us during business hours at the number(s) below, or email us your questions including as much detail as possible.



We received your request, we will contact you soon.

Phone: +32 (0)51 69 95 05
To call from the US: 1-888-261-2064
Fax: +32 (0)51 69 68 37
Office Hours for our Online Gift Store:
Belgium: Monday-Friday: 8AM - 6PM (GMT+1)
USA: Monday- Friday: 10AM - 5PM (GMT-6, Central Time)

3.2. I have a large order. What is the most efficient way to enter it?

We have put together a guideline to explain how to place large orders on our site. Our staff will also be happy to help you enter any larger or more complex orders. First, download our spreadsheet and fill in all information that you can. Email that to us at nathalie@frucon.net. Our staff will review the order, then call or email you to finish it. Of course if you have any questions during this process, please call or email.

3.3. How can I order an item that is not offered online?

We will be happy to help customize a gift. Please let us know what you would like to send, including your budget, the country of destination, the type of item(s) you are looking for, the occasion, and any other details that will help us to make a perfect suggestion for you.

Phone: +32 (0)51 69 95 05
To call from the US: 1-888-261-2064
Fax: +32 (0)51 69 68 37
Office Hours for our Online Gift Store:
Belgium: Monday-Friday: 8AM - 6PM (GMT+1)
USA: Monday- Friday: 10AM - 5PM (GMT-6, Central Time)

3.4. Our company ordered with GiftsForEurope last year. Do you still have a record of our order?

We are pleased to see you back! Yes, we will be happy to help you recreate this order with any necessary changes or updates. Please call or email us at your earliest convenience.

Phone: +32 (0)51 69 95 05
To call from the US: 1-888-261-2064
Fax: +32 (0)51 69 68 37
Office Hours for our Online Gift Store:
Belgium: Monday-Friday: 8AM - 6PM (GMT+1)
USA: Monday- Friday: 10AM - 5PM (GMT-6, Central Time)

4. I am interested in partnering with your company.

Please call us during business hours at the number(s) below, or email us your questions including as much detail as possible.



We received your request, we will contact you soon.

Phone: +32 (0)51 69 95 05
To call from the US: 1-888-261-2064
Fax: +32 (0)51 69 68 37
Office Hours for our Online Gift Store:
Belgium: Monday-Friday: 8AM - 6PM (GMT+1)
USA: Monday- Friday: 10AM - 5PM (GMT-6, Central Time)