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FAQ

Policies

The delivery of my order has failed. How to proceed?

In case of errors made by our staff or our delivery company, we offer your choice of a reimbursement or a free reshipment. Please check our Terms and conditions to see our reimbursement policies.

Please note that GiftsForEurope's liability is limited when:

(1) The customer provides an incorrect or outdated address
(2) The gift recipient is on vacation or not available
(3) Severe weather conditions occur (snow, ice, floods etc)
(4) The gift was delivered, but not promptly passed on to the recipient (hospitals, hotels, businesses)
(5) The delivery failed due to circumstances beyond our control (e.g. strikes, manifestations)

If any of the above circumstances apply no reimbursement is guaranteed. When possible, we will reimburse for nonperishable items that can be returned to stock.

What happens if the gift arrives damaged?

In the rare case that your gift arrives damaged, please contact our Customer Care Team so we can help resolve this issue.

What do you do with personal information you collect?

GiftsForEurope respects your privacy and takes great care to safeguard information in our possession. Your preferences for use of your information are our highest priority. The personal data submitted to us will be held in the secure databases owned by Frucon² nv , Bruanestraat 8, 8800 Roeselare, Belgium, BE 0806.661.106.

The only use of the data is to execute your order and for direct marketing purposes by Frucon² nv. We will not sell or disclose any individual addresses or personal information to any other party. You have the right to access your data and modify them in case of errors. You can do this in your Account Center. To remove your e-mail from our newsletter list, please contact us here.

For more information, please visit our privacy policy for more information.